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Customize your Product

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Do you need Lens
Select your PowerSTEP (1 OF 2)
SELECT YOUR POWER
Enter your prescription details here.
Scan and upload your prescription * Allowed Formats: jpeg, jpg, png, gif, doc, docx, pdf. Max Size: 2MB
Upload your personal image * Allowed Formats: jpeg, jpg, png, gif. Max Size: 2MB
Lens customization STEP (2 OF 2)
Customize the lens based on your requirement.
"If you are feeling any difficulty in filling the details here, please feel free to contact our email support at info@framesnlens.com".

Easy Returns & Exchanges

If you're not 100% satisfied with your glasses, we offer a 30-day exchange and return policy from the day you receive your order. See details below. Restrictions for prescription lenses or returns for refunds and exchanges apply.

Please Note: eyewear is highly customized and made to order, therefore, returns for refunds or exchanges are not applicable.

If your product happens to be damaged or the prescription is wrong, don't worry...we'll make it right! We'll send you a replacement and pay for all shipping costs!

Item(s)

Exchanges or Store Credit

Returns for Refund

Frames Only and Sunglasses

FREE exchange or store credit within 30 days of receipt of item
(Packaging must be included)

10% restock fee within 30 days of receipt of item
(Packaging must be included)

Frames and Sunglasses with Prescription Lenses

If you wish to return prescription eyewear for exchange or store credit, Framesnlens will credit you the cost of the frame + 50% of the lens price within 30 days of receipt of the item.
(Packaging must be included)

Frames lens will refund the cost of

The frame + 50% of the lens price. Returns are accepted within 30 days of receipt of item.
Note: Prescription lenses are a custom product made just for you.

Contact Lenses

FREE Exchange or store credit within 30 days of receipt of item
(Unmarked, unopened boxes only)

10% restock fee within 30 days of receipt of item
(Unmarked, unopened boxes only)

Order Cancellations:

Orders may be cancelled within 24 hours of being placed (unless it has already shipped). After that time, the standard return or exchange policy applies. For more information on returns and exchanges

Our 12-Month Warranty

All our products are covered under a 12 month manufacturer's warranty. If your frame or lenses qualify for warranty returns, please call our customer service department; the professionals there will help you get in touch with the manufacturer's returns department. Our customer service department can be reached at contact information provided in Contact Us Page.

Lens warranty:

The warranty for lenses covers manufacturing defects, such as peeling coatings, but not damage induced by the wearer, such as abuse from rough handling, incorrect cleaning, etc.

Frame warranty:

The warranty for frames covers manufacturing defects but not damage induced by the wearer or due to excessive conditions such as heat, moisture, breakage, etc. There is no scratch warranty on sunglass lenses.

 
EYE CONSULTATION

EYE CONSULTATION

Available
Easy Return

30 Days Return

Easy Return
Call Us

Call Us

+91 9020422422
Free Shipping

Free Shipping

On orders of Rs. 1000 and above

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