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Lens customization STEP (2 OF 2)
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Delivery Information

Do we have to pay delivery charges for products purchased on FramesnLens ?

Shipping is free for orders above Rs.1000. Delivery charges need to be paid for orders less than Rs.1000. The delivery charges vary according to the geographical location of the customer. 

What is the time required for delivery ?

The products ordered by you is usually shipped within the time specified in the website. The total days mentioned for delivery does not include holidays or Sundays. We will let you know the approximate time required for delivery. However, the estimated time for delivery depends on the type and availability of the product, delivery location etc., 

'In Stock'

The delivery time for 'In Stock' products ranges between 2-3 business days. However, this is applicable only for locations where Courier service is available. For locations where the Courier service is not available, the ordered product will be delivered via Registered Post of the Indian Postal Service. It can take a maximum of 1-2 weeks for the delivery of your product depending on the delivery location. 

'Temporarily Unavailable'

Temporarily Unavailable means the product ordered is temporarily out of stock and is not available for purchase. Customers can make use of the 'Notify Me' feature which will let you know the date of availablity of the product. 

'Out of Stock'

'Out of Stock' means the product is not available for purchase.'Notify Me' feature will let you know the availabiliy of the product. 

'Permanently Discontinued'

If the product is mentioned as 'Permanently Discontinued', it means the product has been removed forever from the list of products as the production of the product has been stopped or the product might have become obsolete. 

Does any of the product have hidden costs associated with it?

There are no hidden costs on any product available on The prices that are displayed on the website is the actual amount you have to pay. The amount mentioned is final and all-inclusive. 

Why does the delivery time vary for products ?

The estimated delivery time might vary due to various reasons. The factors contributing to it includes availability of the product and the geographical location of the customer. 

Framesnlens does not/cannot ship to my location. Why?

It might be as a result of general regulations or serviceability issues. In such cases, we are unable

to ship the product to your location. However, please note that we might prefer not to ship any product to any location at our discretion. 

What am i supposed to do if there is a need for me to return a product ?

You can return any product purchased if you are not satisfied with the product. If you wish to return any product please get in touch with us for initiating return of the product. We will call you & explain the process for initiasting the return of the product. Please note that we will bear the courier charges associated with the returned product. 

You can pay us online by using the debit/credit cards issued in India as well as 21 other countries. The purchases can be made from our website from anywhere across the globe. However, the customers will have to make sure that the delivery address is in India.  







Easy Return

30 Days Return

Easy Return
Call Us

Call Us

+91 9020422422
Free Shipping

Free Shipping

On orders of Rs. 1000 and above

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